A platform that makes work easier.
Sometimes a website is not enough. Your customers want to order, book appointments, view documents or manage their details themselves. Your partners need an environment to collaborate in, or your team is looking for a smart tool that simplifies processes. A digital platform brings those features together in one environment that suits your brand and your organisation.
We design and build custom platforms: customer portals, partner environments, ordering platforms, marketplaces and internal tools. We start with the user: who uses the platform, what do they want to achieve and which steps belong to that? We translate that into user flows, wireframes and a design that feels logical and familiar, on mobile and desktop. Then we build the platform with modern, scalable technology, with logins, roles and permissions and connections to your existing systems. We work in clear phases: first a solid foundation that works, then we expand step by step based on what users need.
Exploring
We map out the users, their goals and the processes. In working sessions we decide which features the platform needs and which deliver the most value in the first version.
Designing
We create user flows and wireframes for the most important tasks and develop them into a clear design. Ease of use comes first, so the platform can be used without a manual.
Building
We build the platform in phases, with logins, roles and permissions, secure data storage and connections to your systems. In a test environment you can follow along and give feedback.
Developing further
After launch, we monitor how the platform is used. Based on data and feedback, we extend it step by step with new features.
What a digital platform delivers
Self-service
Customers and partners arrange what they need themselves, whenever it suits them.
More efficient processes
Less manual work and fewer questions for your team.
Grows with you
A scalable foundation you extend step by step.
Customer portals where customers view orders, appointments or documents. Ordering platforms for business customers. Partner or member environments. Matching platforms that bring supply and demand together. And internal tools that simplify processes.
What they have in common: users log in, have their own permissions and work with data connected to your other systems.
A website informs and convinces visitors. A platform lets users do something: log in, order, request, manage or collaborate. Often they overlap: your website attracts visitors, while the platform serves customers who already work with you.
We design both to feel like one brand, with the same design system.
Security is built into the foundation. We work with secure accounts, with two-factor authentication where needed, and with roles and permissions that determine who can see and do what. We store data securely and take the GDPR into account.
With sensitive data, for example in healthcare, we take standards such as NEN 7510 into account. After launch, we safeguard security with updates and monitoring through hosting and maintenance.
No, and we advise against it. We start with a first version with the features that deliver the most value. That way you can go live quickly, learn from real users and invest purposefully in the next step. We build the platform so that extending it is easy.
Yes, that is often the core of the platform. We connect to your CRM, ERP, planning software, payment provider or industry-specific systems. That way users always see up-to-date information and their actions flow through your organisation automatically. Read more about integrations.
By thinking from the user's perspective from the start. We involve users in the design, test the most important tasks and make sure the platform works logically without a manual. After launch, we monitor usage with data and reporting, so we see where it can be improved.